burger icon

Privacy Policy

Introduction

This Privacy Policy establishes how Jackpotcity ("we," "us," or "our") collects, uses, discloses, and protects personal information relating to you as a user of our services provided through the website jackpotcity-ca.casino and any related platforms. This policy applies to all visitors, users, and players ("you," "your") who access or use our online casino services. It sets out your rights and our responsibilities regarding your personal data. This Privacy Policy has been effective since June 2025 and complies with applicable Canadian privacy laws and industry standards governing online gambling operations in Canada.

Who We Are

Jackpotcity is operated by Baytree Interactive Limited, a company registered in Guernsey. Our principal legal address is:

Guernsey
Baytree Interactive Limited

We operate under licenses issued by multiple relevant authorities including the Malta Gaming Authority (License No. MGA/B2C/145/2007), the Kahnawake Gaming Commission (for Canadian players outside Ontario), and iGaming Ontario (License No. OPIG1236392 for Ontario players). Our corporate governance is overseen by our parent company, Super Group (NYSE: SGHC).

Our operational support centers are located in Malta (headquarters), Canada, and the United Kingdom.

For matters relating to data protection, you may contact our Data Protection Officer (DPO) through the following channels:

What Personal Data We Collect

To provide and improve your experience at Jackpotcity, we collect and process various categories of personal data, including but not limited to:

  • Personal Identification Data: your full name, date of birth, email address, phone number, and residential address.
  • Technical Data: your IP address, device identifiers, browser type, operating system, and logs of your activities on our website (such as login times, pages visited, and error reports).
  • Payment Data: information required to process deposits and withdrawals, including payment card details, bank account information, and transaction records.
  • Behavioral Data: your gameplay history, betting patterns, clicks, interaction with marketing materials, and preferences.
  • Cookies and Tracking Technologies: usage of session cookies, persistent cookies, and third-party cookies to recognize your preferences, perform analytics, and deliver personalized advertising.

Legal Basis for Processing

Jackpotcity processes your personal data in compliance with Canadian privacy laws and related regulations on the following legal grounds:

  • Consent: where you have given explicit permission for specific data processing activities such as marketing communications or cookies that are not strictly necessary.
  • Performance of a Contract: to manage your account, process your wagers, payments, withdrawals, and to provide services you request.
  • Legitimate Interests: for purposes such as fraud prevention, security measures, internal analytics, and service improvement, where such processing does not override your fundamental rights.
  • Compliance with Legal Obligations: including Know Your Customer (KYC), Anti-Money Laundering (AML) regulations, reporting to regulatory authorities, and adherence to licensing requirements.

Purpose of Processing

We use your personal data to achieve the following objectives:

  • To provide and maintain your user account and facilitate your access to Jackpotcity’s casino services.
  • To process deposits, withdrawals, and payments securely and in a timely manner.
  • To communicate with you regarding your account, transactions, support queries, and service updates.
  • To personalize and enhance your user experience, including game recommendations and tailored promotions.
  • To conduct marketing and promotional campaigns, subject to your consent where required.
  • To monitor, analyze, and improve our services, detect and prevent fraudulent activity, and comply with legal and regulatory requirements.

Disclosure & Sharing

Jackpotcity may disclose or share your personal data in the following circumstances:

  • Payment Service Providers: to facilitate your deposits and withdrawals through licensed financial institutions and payment processors.
  • Service Providers: including IT, CRM, analytics, security, and customer support partners who assist in operating our business and who are bound by confidentiality obligations.
  • Regulatory Authorities: when required to comply with applicable laws, licensing conditions, KYC/AML procedures, or legal investigations.
  • Affiliates and Advertising Networks: strictly with your explicit consent, for marketing purposes and referral tracking.

We do not sell or rent your personal data to third parties.

International Transfers

Your data may be transferred to and processed in countries outside Canada, including Malta, the United Kingdom, and other jurisdictions where our affiliates or service providers operate. Such transfers are conducted in compliance with applicable data protection laws and safeguards, such as:

  • Standard Contractual Clauses approved by the European Commission or equivalent binding agreements.
  • Adherence to frameworks ensuring an adequate level of protection, consistent with Canadian privacy requirements.

We ensure that your personal data receives the same level of protection wherever it is processed.

Data Retention

Jackpotcity retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods include, but are not limited to:

  • Account Data: retained for the duration of your active account and up to five (5) years after account closure or inactivity, to comply with legal and regulatory obligations and resolve disputes.
  • Transactional and Payment Data: retained for a minimum of five (5) years in accordance with financial regulations.
  • Marketing Consents and Preferences: retained until you withdraw your consent or unregister from marketing communications.
  • Cookies and Tracking Data: retention period depends on cookie type (session or persistent) as detailed within your cookie settings and the browser configuration.

Personal data will be securely deleted or anonymized once the retention period expires or upon valid user request, subject to applicable law and legitimate processing needs.

Your Rights

Under Canadian privacy laws, you have certain rights regarding your personal data, which you may exercise by contacting us at [email protected]. These rights include:

  • Access: the right to obtain confirmation whether your personal data is being processed and to receive a copy.
  • Rectification: the right to request correction of inaccurate or incomplete data.
  • Erasure: the right to request deletion of your personal data, subject to legal or contractual exceptions.
  • Restriction of Processing: to limit how your data is processed under specific circumstances.
  • Objection: the right to object to processing for legitimate interests or direct marketing purposes.
  • Data Portability: the right to receive your data in a structured, commonly used, machine-readable format.
  • Withdrawal of Consent: you may withdraw consent for marketing communication at any time without affecting processing based on prior consent.

Cookies & Tracking Technologies

Jackpotcity employs a variety of cookies and tracking technologies to enhance user experience and optimize our operations. These include:

  • Session Cookies: temporary cookies erased when you close your browser; essential for navigation and secure login.
  • Persistent Cookies: remain on your device for a fixed period to remember preferences, authentication status, and language settings.
  • Third-Party Cookies: implemented by partners for analytics, advertising, and affiliate tracking purposes.

Cookies serve multiple purposes such as functional operation, performance measurement, marketing personalization, and fraud prevention.

You can control or disable cookies through your browser settings or via our internal cookie management panel accessible on the website. Please note that disabling certain cookies may affect the functionality and security of the services.

Data Security

Jackpotcity implements robust technical and organizational measures to ensure the confidentiality, integrity, and availability of your personal data, including but not limited to:

  • Secure Socket Layer (SSL) Encryption: all data transmissions between your device and our servers are encrypted.
  • Encryption of Sensitive Data: payment and identification data are protected through state-of-the-art encryption technologies.
  • Access Controls: strict limitations on data access granted only to authorized personnel on a need-to-know basis.
  • Regular Audits: comprehensive security audits and penetration tests to identify and mitigate risks.
  • Staff Training: ongoing data protection and security training for all employees and contractors.

Despite these precautions, no system can be guaranteed as completely secure. We advise users to also exercise caution and keep their account credentials confidential.

Complaints & Contacts

If you have questions, concerns, or complaints regarding our privacy practices or the handling of your personal data, please contact our Data Protection Officer at:

You may also submit inquiries or complaints via the contact form available on our official website.

We take all complaints seriously and commit to responding promptly within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant Canadian privacy authorities, such as the Office of the Privacy Commissioner of Canada.

Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements, operational practices, or technological advancements. Material changes will be communicated to you by:

  • Posting a notice on our website prominently at jackpotcity-ca.casino
  • Sending notifications via email or account messaging services where applicable

We encourage you to review this policy regularly to remain informed of how we safeguard your data.

Last updated: June 2025