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Terms&Conditions

Introduction

These Terms govern your relationship with the operator of the online casino Jackpotcity accessible via jackpotcity-ca.casino. They establish the rights, obligations, and conditions for the use of the services provided by Jackpotcity to users located in Canada. These Terms are effective as of June 2025 and apply to all users accessing or utilizing the website and related services.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Baytree Interactive Limited, the licensed entity operating Jackpotcity, registered in Guernsey and holding relevant licenses including the Malta Gaming Authority and Kahnawake Gaming Commission.
  • User: Any individual who accesses or utilizes the services of jackpotcity-ca.casino, including browsing, account registration, and gameplay.
  • Player: A User who has created an Account on Jackpotcity and participates in wagering activities or gameplay.
  • Account: The registered user profile created to access, deposit, withdraw, and play on Jackpotcity.
  • Bet or Wager: The stake of real money placed by a Player on a particular game or event.
  • Bonus: Promotional rewards or incentives granted by Jackpotcity which may include free spins, deposit matches, or other benefits, subject to specific terms.
  • Wagering Requirement or Wager: The number of times the value of the Bonus and/or deposit must be wagered before withdrawal of any winnings derived from the Bonus.
  • KYC: "Know Your Customer" verification process whereby the User submits documentation to verify identity and comply with regulatory requirements.
  • Live Casino: Interactive, real-time casino games that involve a live dealer, streamed via the internet.

Account Registration

To access and use the services of Jackpotcity, Users must register an Account fulfilling the following conditions and obligations:

  • Age Requirement: Users must be at least 18 years of age or older, in full compliance with Canadian law and local provincial regulations, to create and maintain an Account.
  • Registration Process: Users must provide accurate, current, and complete information during registration, including a valid email address for verification purposes. Account activation requires email verification.
  • KYC Verification: To ensure compliance with anti-money laundering and responsible gaming laws, Jackpotcity requires submission of identity documents such as government-issued IDs and proof of address. Verification must be completed before withdrawals or significant transactions.
  • User Responsibilities: Users are responsible for maintaining the confidentiality and security of their Account credentials, including their password. Users must not disclose access information to third parties and are responsible for all activity under their Account.
  • Account Integrity: Providing false or misleading information during registration or thereafter is prohibited and grounds for Account suspension or termination.

Betting & Gameplay Rules

Jackpotcity offers various betting opportunities subject to the following rules and procedures:

  • Bet Placement: Players may place bets within the minimum and maximum limits displayed in each game or event. Bet types may vary by game and include fixed odds, live bets, and other formats compliant with regulatory standards.
  • Cancellation and Modification: Once a bet is confirmed, it cannot be cancelled or modified unless explicitly allowed under certain promotional or game rules or due to system errors. Decisions on cancellations rest solely with the Operator.
  • Live Casino & Chat Conduct: Players participating in live dealer games and associated chat features must adhere to respectful behavior standards. Offensive language, threats, cheating attempts, collusion, or any fraudulent activities are strictly prohibited.
  • Prohibited Behavior: Any attempt to manipulate gameplay, circumvent game rules, or exploit software vulnerabilities will result in immediate Account suspension and possible legal action.

Bonus Terms

Jackpotcity provides various promotional bonuses, subject to the following terms:

  • Activation Requirements: Bonuses require explicit activation either through promo codes, deposits, or participation in specific promotions. Eligibility criteria will be clearly stated with each offer.
  • Wagering Requirements: Bonuses are subject to wagering requirements (wagers) that must be met within the specified time frame, usually measured as multiples of the bonus amount and/or deposit.
  • Restricted Games: Certain games may be excluded from contributing fully or partially towards fulfilling wagering requirements. These restrictions will be detailed in each bonus’s terms.
  • Bonus Abuse and Fraud: Any abuse or attempt to abuse bonuses, including creating multiple accounts, collusion, or using prohibited betting patterns, will result in forfeiture of bonuses and confiscation of related winnings.
  • Combination of Promotions: Generally, bonuses cannot be combined unless expressly permitted. Only one promotion may be active per Account unless stated otherwise.

Payments & Withdrawals

Jackpotcity supports multiple payment methods to facilitate deposits and withdrawals:

  • Deposit Methods: Credit and debit cards, e-wallets, and selected cryptocurrencies are accepted, subject to availability by region and upon compliance with verification procedures.
  • Withdrawal Methods: Withdrawals are processed via the same or compatible methods used for deposits wherever possible, complying with anti-money laundering regulations.
  • Limits and Fees: Minimum and maximum deposit and withdrawal limits apply as indicated on the platform. Jackpotcity does not charge fees for deposits; withdrawal fees, if any, will be disclosed prior to transaction confirmation.
  • Processing Times: Deposit transactions are usually instantaneous, while withdrawals may require 24-72 hours for processing and additional time depending on the payment method.
  • Refunds and Voids: Bets may be refunded or voided under exceptional circumstances such as system errors, game malfunctions, or canceled events. Bonus monies related to such bets may also be adjusted accordingly.

Limitation of Liability

Jackpotcity is committed to operating fairly and transparently; however, Users accept the following conditions:

  • Operator Obligations: The Operator guarantees the accuracy of game results as certified by eCOGRA and compliance with licensing requirements.
  • Exclusions: Jackpotcity is not liable for technical failures, internet interruptions, or events beyond its reasonable control that may impact service availability or integrity.
  • Maximum Compensation: In instances of Operator fault causing loss or error, compensation is limited to the amount of the affected bet or transaction – no consequential or indirect damages will be compensated.

Intellectual Property Rights

All content displayed on jackpotcity-ca.casino, including software, graphics, logos, trademarks, games, and documentation, are the property of Baytree Interactive Limited or its licensors.

  • Users are prohibited from copying, reproducing, distributing, transmitting, or creating derivative works from any of the Operator’s intellectual property without prior written consent.
  • Unauthorized use of the Operator’s intellectual property may result in civil and criminal penalties.

Privacy & Data Protection

All personal and transactional information collected from Users is handled in accordance with Jackpotcity’s Privacy Policy. Users acknowledge and consent to the collection, storage, use, and processing of their data as described therein, ensuring compliance with applicable Canadian privacy laws and regulations.

Changes to Terms

Jackpotcity reserves the right to modify or update these Terms at any time to reflect changes in legal requirements, business practices, or technological developments.

  • Users will be notified of significant changes via email and/or conspicuous notifications, such as banners on jackpotcity-ca.casino.
  • Continued use of the website and services after notice of changes constitutes acceptance of the updated Terms.
  • If a User does not agree with the revised Terms, they must cease using Jackpotcity services and close their Account.

Termination & Suspension

Jackpotcity may suspend or terminate a User’s Account under circumstances including, but not limited to:

  • Violation of these Terms or any applicable laws or regulations.
  • Suspected fraudulent activity or money laundering.
  • Failure to complete KYC verification or provide requested documentation.
  • Responsible gaming concerns or requests from the User.

In case of Account closure or suspension, Users will be notified by email if possible. Any remaining balance will be refunded after verification and compliance checks where applicable.

Governing Law & Jurisdiction

These Terms and your relationship with Jackpotcity shall be governed by and construed in accordance with the laws of the Province of Ontario and Canada as applicable.

Any disputes arising out of or related to these Terms or use of Jackpotcity services shall be resolved through binding arbitration or court proceedings in Ontario, Canada, at the sole discretion of the Operator, subject to applicable law.

Contact Information

For any inquiries, support, or legal matters related to Jackpotcity, users may contact the Operator at:

  • Official Website: https://jackpotcity-ca.casino
  • Corporate Headquarters: Malta
  • Regional Operational Support Centers:
    • Canada (location not specified)
    • United Kingdom (location not specified)
  • Legal Entity: Baytree Interactive Limited (registered in Guernsey)

Currently, no direct phone or email contacts are publicly provided. Users can access support and contact forms via the website’s customer service section.