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Responsible Gaming

Introduction

Responsible gaming at Jackpotcity is built on the principle of promoting a conscious and well-informed approach to gambling activities. Our goal is to ensure that all players can enjoy their gaming experience in a safe and controlled manner. Jackpotcity is committed to providing comprehensive support and resources to assist players in maintaining control over their gambling behavior and fostering positive, balanced recreational use of our services.

Risk Awareness

Recognizing the signs of potential gambling-related problems is critical for early intervention. Indicators of possible gambling addiction include frequent and uncontrollable betting, persistent thoughts about gambling even when not playing, placing bets to recover losses (chasing losses), inability to stop gambling despite negative consequences, borrowing money to gamble, and neglecting personal, professional, or social responsibilities.

To assist with self-assessment, please consider the following statements. Reflect on your recent gambling behavior and answer honestly:

  1. Do you often gamble with amounts of money you cannot afford to lose?
  2. Have you tried to stop or cut down your gambling but found it difficult?
  3. Do you find yourself thinking about gambling when you are away from the casino?
  4. Have you ever lied to family or friends about the extent of your gambling?
  5. Do you chase losses by gambling more to try to win back money lost?
  6. Has gambling negatively affected your work, relationships, or financial situation?

If you answered "yes" to one or more of these questions, please consider utilizing the responsible gaming tools available or seek advice from professional support organizations listed below.

Limits & Tools

Jackpotcity provides several mechanisms to help you manage your gambling activity effectively, including deposit limits, session timers, and time-outs.

Setting Deposit Limits

You can set daily, weekly, or monthly deposit limits directly in your personal account dashboard. To do so:

  1. Log in to your Jackpotcity account at https://jackpotcity-ca.casino.
  2. Navigate to the “Responsible Gaming” or “Account Limits” section.
  3. Select the type of limit (daily, weekly, or monthly) you wish to apply.
  4. Enter the maximum amount you are willing to deposit for the selected period.
  5. Confirm and save the settings.

Once set, these limits cannot be increased until the specified period elapses, ensuring a cooling-off period to prevent impulsive deposits.

Limiting Playing Time

To promote balanced gameplay, Jackpotcity offers session timers that track your playing duration and notify you when you reach predetermined limits.

  • You can enable session reminders within your account settings.
  • Set your preferred session length and receive alerts when your gaming session approaches the limit.

Time-Outs

If you need a break from gambling, you may activate a “Time-Out” period, temporarily blocking access to your account for 24, 48, or 72 hours. To initiate a Time-Out:

  1. Access the “Responsible Gaming” section in your player account.
  2. Select “Time-Out” and choose the desired duration of pause.
  3. Confirm your selection. The account will be inaccessible during the Time-Out period.

During this period, you will not be able to log into your account or place bets. Time-Outs provide a temporary but effective break, helping you regain control over your gaming habits.

Self-Exclusion

Jackpotcity offers a Self-Exclusion option for players seeking to suspend or permanently close their accounts due to gambling concerns. This feature can be activated from your account or by contacting our support team.

How to Self-Exclude

  1. Log in to your Jackpotcity casino account.
  2. Go to the “Responsible Gaming” section and select “Self-Exclusion.”
  3. Choose the duration of exclusion: options range from a minimum of 6 months up to permanent (lifetime) exclusion.
  4. Confirm your decision. You may be required to verify your identity for security purposes.
  5. Contact the Jackpotcity responsible gaming support team if you need assistance or additional information.

Consequences of Self-Exclusion

  • Once the self-exclusion period is active, you will be prevented from logging into your account and accessing Jackpotcity services.
  • Withdrawals of remaining funds in your account will remain available during the initial processing of the self-exclusion request; thereafter, no deposits or play are allowed.
  • At the end of the exclusion period, you must contact support to request reactivation of your account; reactivation is not automatic to ensure commitment to responsible behavior.
  • Permanent exclusions result in indefinite blocking with no options for reinstatement.

Support Resources

Jackpotcity supports responsible gambling by providing access to a range of professional organizations and helplines offering assistance to those affected by gambling-related issues.

  • GAMCARE (UK): A leading charity offering confidential support, advice, and free counselling for problem gamblers.
    Website: https://www.gamcare.org.uk
    Helpline: +44 116 123 1234
    Email: [email protected]
  • Gamblers Anonymous (International): A fellowship of individuals who share their experience to recover from gambling addiction.
    Website: http://www.gamblersanonymous.org
    Offers in-person and online meetings worldwide.
  • Canada Problem Gambling Helpline: A free, confidential helpline providing support and information for problem gamblers and their families across Canada.
    Phone: 1-888-230-3505
    Website: https://www.connexontario.ca
  • Ontario Problem Gambling Helpline: Specialized service for Ontario residents offering 24/7 confidential help by phone or online chat.
    Phone: 1-888-230-3505
    Website: https://www.ontarioproblemgambling.ca

Help for Family

Supporting a loved one struggling with gambling can be challenging. Effective communication and empathy are key to encouraging them to seek help. Here are some recommendations for family members and friends:

  • Approach the conversation with compassion, avoiding blame or judgment.
  • Express your concern calmly and share observations about changes in behavior or financial difficulties.
  • Encourage the affected person to use responsible gaming tools or consult professional resources.

For additional guidance and peer support, family members and friends can access specialized support groups:

Seeking professional help from qualified psychotherapists specializing in addiction and contacting gambling helplines can be important next steps to aid your loved one’s recovery.

Operator’s Commitment

Jackpotcity actively monitors player behavior to identify potential gambling risks. Our internal procedures include:

  • Analysis of betting patterns, frequency, and changes in deposit activity.
  • Triggering automated warning messages when unusual behavior is detected.
  • Offering proactive support through communication channels if patterns indicative of problem gambling arise.

Support staff may initiate contact with a player if:

  • There is evidence of rapid increases in deposit amounts or frequency.
  • Players display repeated failed attempts to self-limit deposit or session times.
  • There are multiple unsuccessful attempts to access self-exclusion or time-out features.

All interactions are conducted respectfully and confidentially, aiming to provide useful information and assistance to promote responsible gaming.

Updates

Jackpotcity is committed to transparency regarding our responsible gaming policies and tools. All updates or changes to this Responsible Gaming page or related policies will be communicated via:

  • Direct email notifications to registered players.
  • Prominent banners and notices on the jackpotcity-ca.casino website.

Please regularly check your registered email and the responsible gaming section of the website to stay informed.

Last updated: June 2025

Contact & Feedback

If you have any questions or require assistance related to responsible gaming at Jackpotcity, our dedicated team is available to support you.

  • Email: [email protected]
  • Phone: Currently unavailable - please use email for direct contact.
  • Feedback form: Accessible via your account’s “Responsible Gaming” page under “Contact Support.”

We encourage all players to reach out with any inquiries or requests for help related to self-control tools, self-exclusion, or assistance with gambling concerns. Your privacy and confidentiality are guaranteed in all communications.